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frequently asked questions
1. Do you offer worldwide shipping?
Yes! We offer worldwide shipping for both custom and non-custom orders. Shipping times and costs vary based on your location. You will receive a shipping confirmation and tracking information once your order has been dispatched.
2. Can I change my order after it's been placed?
Once an order is submitted, we begin processing it as soon as possible. If you need to make any changes, please contact us immediately at info@sytradingusa.com. If the order hasn’t been processed yet, we may be able to accommodate your request.
3. Do you offer wholesale or bulk orders?
Yes, we offer wholesale and bulk orders for retailers, distributors, and businesses. As manufacturers of motorbike gear, we can provide you with competitive pricing for large orders. For more information or to place a wholesale order, please email us at zeeshan@sytradingusa.com.
4. How long does it take to receive my order?
Custom Orders: Custom orders typically take 10-15 business days to produce, depending on the complexity of the design and customization.
Non-Custom Orders: Standard orders are usually processed and shipped within 5-7 business days. Shipping times vary depending on your location, and you will receive a tracking number once your order is shipped.
5. Can I cancel my order?
Orders can be canceled only if they have not yet been processed or shipped. If you need to cancel your order, please contact us as soon as possible at info@sytradingusa.com. Once an order is in production or has shipped, we are unable to cancel it.
6. Is my payment information secure?
Yes, we use secure encryption technology (SSL) to protect all payment transactions. Your payment information is processed securely and is never stored on our servers.